Get Answers

Welcome to Champions Online Support! To get assistance, please choose a category from the "Select Category" drop down below. After choosing a category, you will find information regarding frequently encountered issues. If you are unable to find a solution to your question, you can click on "Get Help" tab for further assistance.

Top Solutions:

1. Cryptic Point FAQ
2. How do I buy Cryptic Points?
3. Recovering your Cryptic Studios Account Name or Password
4. Champions Online Free For All: Creating an account
5. Champions Online: Silver member chat limits
6. Champions Online: Naming and Costume Policy
7. Champions Online: Behavior and Harassment Policy
8. How do I access the C-store in Champions Online?
9. If Champions Online is now Free to Play, why was I just billed?

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Search Solutions

Get Help

Account and Billing Live Chat is experiencing technical difficulties, please check back later.

We are pleased to offer live chat service for Account and Billing issues. We accept chat inquiries seven days a week, from 9:00am to 5:00pm Pacific time. Please note that this service is currently in beta and we welcome your feedback.

To start a live chat session, click on the "Live Support" image. If live chat is offline, please submit a support ticket or search for solutions to common problems in the "Get Answers" tab. Employees will NEVER ask you for your account password or full credit card number.

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Submit a Support Ticket

My Support Tickets

Here, you can check the status of your current and previous support tickets, read the responses you’ve received, and reply to or edit existing tickets.

If any of your tickets have the status of CS Replied, you can respond by selecting the ticket, then click on Edit Ticket. Please check back often as we occasionally need additional information to resolve your issue. You can provide additional information by entering the details into the Description field and click Submit.

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