Welcome to Star Trek Online Support! To get assistance, please choose a category from the "Select Category" drop down below. After choosing a category, you will find information regarding frequently encountered issues. If you are unable to find a solution to your question, you can click on "Get Help" tab for further assistance.
Having trouble resetting your password? Contact us here.
If you have an account, please submit a support ticket or search for solutions to common problems in the "Get Answers" tab.
If you do not have an account with us, please contact us at customerservice@perfectworld.com.
Having trouble resetting your password? Contact us here.
Here, you can check the status of your current and previous GM tickets, read the responses you’ve received, and reply to or edit existing tickets.
If any of your tickets have the status of CS Replied, you can respond by selecting the ticket, then click on Edit Ticket. Please check back often as we occasionally need additional information to resolve your issue. You can provide additional information by entering the details into the Description field and click Submit.
